LargeInCharge.com: What is your name?
Jim Hackworth of Koolest Products: Jim Hackworth.
LargeInCharge.com: Where are you from and what is your current
Location?
Jim Hackworth of Koolest Products: We are from Kingsport Tennessee. Located in east Tennessee.
LargeInCharge.com: Do you consider yourself a Person of
Size?
Jim Hackworth of Koolest Products: I am definitely considered larger than average according to
Insurance industry standards. I pay the difference too.
LargeInCharge.com: Who is the owner of your company?
Jim Has:
Jim and Adell Hackworth. We created the company 13 years ago.ckworth of Koolest Product.
LargeInCharge.com: Tell us about your company?
Jim Hackworth of Koolest Products:
We started 13 years ago and slowly came to the realization
that people needed stronger and higher quality chairs. You can
find cheap versions in almost any store.
LargeInCharge.com: How did your company begin?
Jim Hackworth of Koolest Products:
We started out selling high quality chairs in a bag which were
actually made in the USA. When they started importing from China
we started importing from China.
LargeInCharge.com: How did your company get its name?
Jim Hackworth of Koolest Products:
We kept hearing from customers, “ wow those are cool chairs”
or you sell the coolest chairs. Henceforth, Koolest Products.
LargeInCharge.com: Does your company have a motto or slogan;
and what does it mean?
Jim Hackworth of Koolest Products:
Our motto is Maxxdaddy the Strongest Folding Chair on the
Planet.
LargeInCharge.com: How long have you been in business?
Jim Hackworth of Koolest Products:
We have evolved over 13 years to become a company that
basically caters to 2 kinds of people. Those who want absolute
quality and those who are considered plus sized.
LargeInCharge.com: Tell us about your products for people of
size?
Jim Hackworth of Koolest Products:
We have one type of product for people of size. Maxxdaddy
Chairs. We have evolved through a lot of trials and errors. No
one has ever tried to manufacture this type of chair before.
We have encountered many problems on our way to make a perfect
and safe chair for everyone at every size. We will have a
perfect chair by 2006. Make no mistake no one will be able to
come close to our quality or strength.
LargeInCharge.com: What made you decide to make this/these
products?
Jim Hackworth of Koolest Products:
I had gotten to the point 2 years ago to get out of the chair
market. I was burned out. I wanted something new. We all want
the same things in life, food, water, shelter, comfort, and then
when your satisfied you think about the Higher Power. Well I
had to make a living for my family. I knew chairs. I got
lucky. I was blessed. I had an epiphany. I woke up and said
to myself., “wait a minute, why recreate a new wheel, just make
the one you have even better”. Maxxdaddy was created.
LargeInCharge.com: Who designed the item/items?
Jim Hackworth of Koolest Products:
I will take total credit for the design and creation of
Maxxdaddy. My wife Adell came up with the name, thank goodness
for that. It is a great name. I will stay ahead of all
competitors for one reason. I care. My passion is to make the
very best. Not the second best. No other company is even
close. I will not let anyone beat me at the game of quality or
customer service. Those 2 ideals are forgotten in America
today. The circle is turning and the idea of throwaway items is
almost over. Superstores can easily be outsold on a small scale
using these 2 ideas as your basic sales spearhead. Who can argue
with this?
LargeInCharge.com: Are you currently looking for other
products for people of size to add to your company?
Jim Hackworth of Koolest Products:
Yes we are. The term we will use to upgrade products that are
needed for people who are unable to use products that are for
smaller people will be called, “Let Us Maxxdaddyize your
product.”
LargeInCharge.com: What is the size, weight, dimension, weight
limit of your product?
Jim Hackworth of Koolest Products:
Our chairs are 20 pounds. They are not lightweight. The seat
is 25 X 25 , and the seat height is 17 inches on the Maxxdaddy
Mighty Maxx, and the seat height for the Goliath is 19 inches.
LargeInCharge.com: Does you company affiliate with any
distribution companies?
Jim Hackworth of Koolest Products:
So far no. Many have asked to sell our products but we are
not sure we need them.
LargeInCharge.com: Do you have a website and a hardcopy
catalog?
Jim Hackworth of Koolest Products:
Our website is
www.koolestproducts.com and
www.maxxdaddy.com. We do not have a hardcopy catalog. We
will stay with the internet and eventually head in some other
directions when we are ready.
LargeInCharge.com: How do we obtain a hard copy catalog?
Jim Hackworth of Koolest Products:
Please use the internet. That is our target area for sales.
We must stay focused on small areas for marketing.
LargeInCharge.com: Tell us about any up & coming products for
people of size?
Jim Hackworth of Koolest Products:
We have some new versions on the drawing board for next year.
Don’t worry time will take care of everyone's wishes as soon as
possible. We are always looking for new ideas and suggestions.
I listen to my customers. This is what I do.
LargeInCharge.com: Overall, What are your best sellers?
Jim Hackworth of Koolest Products:
Maxxdaddy Chairs by far.
LargeInCharge.com: Has your item/items ever been showcased on
Television or in Print?
Jim Hackworth of Koolest Products:
No we will be ready for anything next year. I have learned
that your product should be as close as possible to perfect
before you go nationwide.
LargeInCharge.com: What are the ordering options that
customers have?
Jim Hackworth of Koolest Products:
Mastercard, Visa, overnight delivery, we ship within 24 hours.
LargeInCharge.com: How long does it take for a purchase to be
received?
Jim Hackworth of Koolest Products:
We ship in 1 business day. No problem. If you need special
attention please call us at 423-323-9177
LargeInCharge.com: What are your refund options if an item is
not satisfactory for a person of size?
Jim Hackworth of Koolest Products:
If you don’t like your chair return it for a full refund.
Shipping and Handling goes to UPS. Sorry.
LargeInCharge.com: What is the warrantee on your product?
Jim Hackworth of Koolest Products:
We have a lifetime warranty on plastic and metal components.
Fabric is warranted for 1 year, and can easily be replaced.
LargeInCharge.com: Name some companies you admire?
Jim Hackworth of Koolest Products:
There is one company I really respect and admire. GCI Outdoor
makes the most innovative and high quality designs I have ever
seen. Unfortunately for us bigger guys and gals their chairs
are for lightweight people.
LargeInCharge.com: What are the most important elements to
creating a product for people of size?
Jim Hackworth of Koolest Products:
...quality; comfort...what is important/ what is not? The
most important element is Care. You must care for what you
create and market. Failure takes place when you no longer pay
attention to something you love or care for, especially when you
say the opposite.
LargeInCharge.com: Do you feel more companies will start
catering to people of size?
Jim Hackworth of Koolest Products:
I would think so. However companies today have serious
management problems. Instead of listening to what your business
is telling you to do, too many managers are trying to make their
companies go into places they don’t belong. For example: I
have had 10s of thousands of people tell me they wanted a bigger
stronger chair. That is called listening to what your business
tells you.
LargeInCharge.com: Would you say the reaction from the Plus
Sized community has been positive?
Jim Hackworth of Koolest Products:
Absolutely. I have had so many people send emails about how
finally someone has cared enough to make a chair for them. We
have also had some people who were upset that the chair did not
hold up the way we said it would. This was because our
manufacturer did not do his job. We always won over our upset
customer by replacing or refunding the full amount. However the
way we usually made them happy was to explain our situation
about our problems with manufacturing. In other words we
communicated with our customer. You would not believe how
people respond to a “human” voice on the phone. Not a computer
or a person who is just going through the motions of customer
service.
LargeInCharge.com: How has the internet helped your business?
Jim Hackworth of Koolest Products:
It has allowed me to reach a specific portion of people who
need a specific product. I don’t like to shop myself, so I
understand shopping by internet. Stores don’t care about
people. They have little sales people with attitudes. Bad
Attitudes. I will fire you for a bad attitude. Stores and
chains have a hard enough time just getting bodies to fill their
sales teams. Let alone getting good people, who are over 18.
With the internet I get to bypass all of that.
LargeInCharge.com: What can the readers at LargeInCharge do to
help support your business?
Jim Hackworth of Koolest Products:
The
biggest thing we need from our customer base is forgiveness. We
make mistakes. No one has ever even attempted to manufacture
this type of chair. We have chairs that break once in a while.
We now have a 100 % inspection of all chairs before they ship.
If a customer has a problem we will do whatever it takes to make
them HAPPY. We believe we should do whatever it takes to stand
behind our product.
Thank
you Jim for making the MaxxDaddy Chair.
I wish you continues success and hope that you continue to make
more products for people of Size. Raqui